Job Summary
Student Assistants (SA) are individuals who possess enthusiasm, responsibility, and
the willingness to serve others. Student Assistants provide courteous and helpful
customer service to guests and the general campus community. Student Assistant staff
provides support to the Office of Residence Life operations throughout the semester
and will also collaborate on streamlining the process to prepare student living
spaces for August move-in and December check-out.
This position offers 20 hours/week during the semester from the week before
classes start through the end of finals. Weekend availability is required.
Compensation
Minimum Wage per hour
Essential Duties and Responsibilities:
- Participate in all staff meetings, training, and in-service meetings.
- Complete various administrative duties
- Answer phone calls and take messages
- Provide excellent customer service while working with residents, both at the front
desk and in day to-day interactions. - Be available to students during desk hours to answer questions and assist with any
concerns they may have. - Know campus resources and refer students to appropriate University personnel as
needed. - Completing work orders/maintenance requests
- Be aware of attitudes and behavioral patterns of residents and report any
concerning behavior to the Graduate Assistant and/or Area Director - Complete all required logs at the front desk.
- Maintain confidentiality of student information in accordance with ORL and FERPA
policies. - Be available to assist in covering desk hours on weekends and/or holidays
- Participate in all staff meetings, training, and in-service meetings.
- Other tasks as assigned
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties, or responsibilities that are required of the employee for this
job. Duties, responsibilities, and activities may change at any time with or without notice.
Eligibility
The SAs must be enrolled as full-time University of Maryland Eastern Shore students,
but limit their coursework to a maximum of 18 credit hours (12 credit hours for graduate
student SAs) and must successfully complete at least 12 undergraduate (or 9 graduate
credits) each semester. The SAs may only take fewer than 12 undergraduate or 9
graduate credit hours or more than 18 undergraduate or 12 graduate credit hours with
prior written permission from the Director of the ORL or their designee.
The SAs must maintain at least a semester and cumulative grade point average of 2.0.
Failure to meet these GPA requirements may result in adverse employment action, up
to and including termination. If at any time the SA’s semester or cumulative GPA falls
below a 2 in either semester, the SA will be terminated.
The ORL will check SA’s academic information each semester upon engagement and
this information will be available to the Director, Associate Director, Assistant Directors,
and Area Director/Graduate Assistant. SAs must understand the term ‘academic
information’ is for this purpose defined as the term and cumulative grade point average,
the number of term and cumulative credit hours taken and completed, and a list of
courses enrolled in.
Supervision
A Graduate Assistant or Area Director directly supervises Student Assistants. They may
also work closely with the administrative staff in the Office of Residence Life.
Reassignment
Student Assistants are expected to understand they may be assigned or reassigned to
residence hall duties at the discretion of the Office of Residence Life.
How to Apply:
- You must complete and submit a Student Employment Application to the Office of
Human Resources by following the steps below: - Select Talent Acquisition
- Select students
- Select Student Employment Website
- Select Student Job Board or Student Application
- Email the application to mvames@umes.edu
- Submit your interview availability: https://forms.gle/sqQ5kiWPzcUs5Jba9
- Applications accepted until filled.
