Student Accounts FAQs
General FAQs:
What is your mailing address?
University of Maryland Eastern Shore
Office of Student Accounts
SDC Building, Suite 1160
Princess Anne, MD 21853
What are your office hours?
Monday – Friday
8:30 a.m. – 4:00 p.m. (ET)
Where is the Student Accounts Office located?
We are located on the first floor of the Student Development Center (SDC)
Campus Map
What is SOAR to HAWK?
- Students who have anticipated financial aid resulting in a credit on the student account may elect to transfer funds to their Hawk Card. Students must have a credit balance showing under the total, including anticipated aid.
- The maximum transfer for Soar to Hawk is $2,000.00.
How do I get directions to UMES?
Billing & Payments FAQs:
What are the tuition costs?
What is a Pre-Enrollment Block?
A pre-enrollment block is a block that is applied to the student’s account when there is an outstanding financial balance. A pre-enrollment block can prevent a student from enrolling into future courses.
To whom do I make my check payable?
All checks or money orders should be payable to University of Maryland Eastern Shore or UMES. The student’s name and ID number must appear on all checks submitted to the university.
Please refer to the make a payment page for further information regarding checks as payment.
For instructions on how to set up a payment profile in TouchNet, please click here.
For instructions on how to make electronic check and credit card payments, please click here.
For instructions on how to change or update the payment method for the automatically deducted payment plan payments, please click here.
How do I make a payment online?
Online payments are handled via TouchNet.
Please refer to the make a payment page for further information regarding checks as payment.
For instructions on how to set up a payment profile in TouchNet, please click here.
For instructions on how to make electronic check and credit card payments, please click here.
For instructions on how to change or update the payment method for the automatically deducted payment plan payments, please click here.
How can I find out what my balance is if I have not received my bill yet?
You can now view on demand real time statements in TouchNet.
For instructions on how to view on demand, real time statements in TouchNet, please click here.
How can I access my payment plan?
Payment plans are handled through TouchNet.
For instructions on how to enroll in a payment plan, please click here.
Why was my credit card declined when I tried to pay my bill?
If your credit card was declined at the time of submission, check the account number to confirm the information was entered correctly. Otherwise, a decline means that funds were insufficient.
If you are using a check/debit card and the card was declined, you may want to call your bank to verify the daily limit set by the bank.
What happens if I do not pay my bill?
If you do not pay your account balance by the due date, you may be dis-enrolled from your classes and lose eligibility for other services, such as receipt of diplomas.
Per State of Maryland regulations, unpaid accounts are generally considered delinquent at 90 days past due. At that time, an unpaid account is eligible for transfer to the State of Maryland Central Collection Unit.
What happens if my UMES account goes to collections for nonpayment?
Once a balance has been transferred to the State Central Collections Unit, a collections fee of 17% is added to the total amount transferred. SCCU also reports all transferred balances to the major credit bureaus.
My account became past due and was transferred to the State Central Collection Agency. What do I have to do to register for classes, receive a diploma or request a transcript?
Your account must be paid in full before you can register for classes or receive a diploma.
What if I cancel my housing and meal plans?
- $500.00 breach of contract charge for all students who do not cancel their housing contract by July 1st.
- 15% penalty charge for all students who terminate their meal plans after the meal plans are activated.
- Please note these charges are in addition to the weekly prorated fees students will be charged for both housing and meals.
- Proration chart, please visit: https://www.umes.edu/Auxiliary/Content/Refunds-(Room-and-Board)—Resident-and-Commuter-Meal-Plans
