| Q. How do I complete a Help Desk Ticket? A. Follow the instructions in this short video or read the video transcript. | #HelpDeskTicket |
| Q. Can I give extra credit in my course in Canvas? A. It is not a default in Canvas, but can be done using a variety of options. | #Extra #Credit |
| Q. Can I copy an exam from one course to another in Canvas? A. Yes, an exam can be copied to another course by following these directions. | #Copy #Exam #Course |
| Q. How can I print an exam in Canvas? A. Follow the instructions for Printing an Exam in Canvas. | #Print #Exams #Canvas |
| Q. Why am I not able to do something in Canvas today that I could do yesterday? A. Most likely Google Chrome has done a recent version update. Update your Google Chrome Browser. | #Update #Google #Chrome |
| Q. How do I change what courses I see in my Canvas Dashboard? A. You will need to customize your course list in Canvas. | #Customize #Canvas #Courselist |
| Q. How do I copy content from my current Canvas course to another course in Canvas? A. Follow the directions in this Instructor Guide on How to Copy course content in Canvas. | #Copy #Course #Content #Canvas |
| Q. How do I create an Exam in Canvas that will randomize questions for me? A. To randomize questions in an exam in Canvas, you must create the exam using New Quizzes and create a question group. | #Exams #Randomize #Questions |
| Q. How do I interpret Respondus Monitor proctoring results? A. Respondus Monitor has a dashboard accessible through Canvas. Follow this link to find out how to review and understand Respondus Monitor proctoring results. | #Respondus #ReviewResults #Monitor |
| Q. How can I add an Echo360 Video to my Canvas Course? A. Follow the Instructions linked here to add a video to your course in Canvas. | #Echo360 #Video #Course |
| Q. Can I use ECHO360 Universal Capture offline? A. Yes, follow these instructions Working Offline with UC Personal Capture | #ECHO360 #UniversalCapture #Offline |
| Q. I need to be added to a course as an Instructor, how do I do that? A. Ask your department chair to send an email to the registrar’s office to have you added to the course in HawkWeb. Within 24 hours after you have been added to the course in HawkWeb, you should automatically appear in the course in Canvas. | #Course #Canvas #Instructor |
| Q. I need to be added to a course as a Teaching Assistant, how do I do that? A. Ask your department chair to send an email to the registrar’s office to have you added to the course in HawkWeb. Within 24 hours after you have been added to the course in HawkWeb, you should automatically appear in the course in Canvas. | #Course #Canvas #Teaching Assistant |
| Q. I have registered to teach a course but it is not showing up in Canvas. A. Verify that you see the course on your roster in Hawk Web. Wait 24 hours after registering. If it is still not showing up after 24 hours, please open a helpdesk ticket. | #Course #Missing #Canvas |
| Q. How can I be added to a course in Canvas as an instructor? A. Instructors need to be added to HawkWeb first. Once added to HawkWeb, within 24 hours, it should automatically populate to Canvas. Ask your department chair to send an email to the Registrar’s office, for you to be added to HawkWeb. | #Canvas #Instructor #Course |
| Q. How can I have my Teaching Assistant added to a course in Canvas as a TA? A. TAs need to be added to the course in HawkWeb first. Within 24 hours it should automatically populate to Canvas. Ask your department chair to send an email to the Registrar’s office, to have the Teaching Assistant added to the course in HawkWeb. | #Canvas #Teaching assistant #Course |
| Q. How do I download the Respondus LockDown Browser on a Mac? A. Respondus LockDown Browser instructions are available in every Blackboard Course on the ‘Begin Here’ page. | #Respondus #Mac #Begin |
| Q. There is another instructor listed on my course in Canvas who should not be there. How do I get them removed? A. This request should come from Department Chairs, not faculty. The instructor needs to be removed from the course in HawkWeb first. Once the Instructor has been removed from the course in HawkWeb, within 24 hours, it should automatically update in Canvas. | #Canvas #Instructor #Removed |
| Q. If a student was dropped from my course in Canvas but should not have been dropped, how do I get them reinstated? A. If you have confirmation that the student is on your roster in HawkWeb, they should automatically be reinstated in Blackboard within 24 hours. If the student is still not showing up after 24 hours, please open a helpdesk ticket. | #Student #Dropped #Course #Reinstated |
| Q. Does Respondus LockDown Browser with the “Webcam use requirement” work on a cell phone? A. No. The only mobile device that can use the LockDown Browser is an iPad. | #RespondusLockdownBrowser #Webcam #Cellphone |
FAQs For Instructors
