| Q. How do I fill out a Help Desk Ticket? A. Follow the instructions in this short video tutorial or review the instructions in this video transcript. | #HelpDeskTicket |
| Q. How do I upload a file to Google Drive from my mobile device? A. The easiest way to do this is with the Google Drive app. | #Googledrive #Upload #Files |
| Q. How do I go about getting accommodations made for me in my courses? A. Follow this link: UMES Accommodation Request | #UMES #Accommodations |
| Q. I Googled Respondus LockDown Browser downloaded the browser but it does not work. Why? A. Respondus LockDown Browser is institution-specific. You will need to follow the instructions for UMES Respondus LockDown Browser installation. | #UMES #Respondus LockDown Browser |
| Q. I can not get my camera to work in LockDown Browser, what should I do? A. Respondus now has a live chat support feature for students during the setup stage of taking an exam. | #Respondus #Student #Help |
| Q. Can I use Respondus LockDown Browser on my Chromebook? A. Yes, Respondus LockDown Browser is compatible with Chromebook using a browser extension. Follow these instructions to complete the browser add-on for the UMES Respondus LockDown Browser. | #Respondus #Chromebook |
| Q. I can’t get into my quiz using Respondus LockDown Browser. A. If this is the first time you are using Respondus in your class, please let the instructor know. They may need to do an update. | #Respondus #Quiz #Unable |
| Q. I changed my courses in Hawk Web, why are they not changed in Canvas? A. Once enrollments are changed in Hawk Web, allow at least 24 hours for the changes to appear in Canvas. | #Course #Change #HawkWeb |
| Q. I do not have the Submit button available for my test question, how do I make it visible? A. Make sure you are using Google Chrome and not Internet explorer. Also make sure your screen is maximized. | #Quiz #Test #Submit |
| Q. I registered for a course but it is not showing up in Canvas. A. Verify that you see the course on your roster in Hawk Web. Wait 24 hours after registering. If it is still not showing up open a helpdesk ticket. | #Course #Visible #Missing #Canvas |
| Q. I would like to Audit a course, how do I get enrolled into that course in Canvas? A. Students who are auditing a course must be added to Hawk Web first. Once added to Hawk Web, automatically populates to Canvas within 24 hours. | #Audit #Course #Enrollment |
| Q. I am a Grad Student who is a Teaching Assistant for a course. How do I get enrolled in the course in Canvas? A. Students who are teaching assistants within a course must be added to Hawk Web first. Once added to Hawk Web, automatically populates to Canvas within 24 hours. | #TeachingAssistant #Course #Enrollment |
| Q. Does Respondus LockDown browser with the “web cam use requirement” work on a cell phone? A. No. The only mobile device that can use the LockDown Browser is an iPad. | #RespondusLockdownBrowser #Webcam #Cellphone |
FAQs For Students
