How to make an appointment

Creating An Appointment

  1. If you are new to the GWC, you will need to register for an account. You can do so here . You will be prompted to complete a brief intake form and to create a username and password.
  2. If you already have an account, you can simply log in by entering your email address (this is your username) and password.
  3. Once you’ve logged in, you can view the schedule and find a consultant working during your available timeframe. Availability is shown as a white box.
    *Note: All appointments are in Eastern Standard Time (EST).
  4. In the appointment box that opens in a new window, there is a “Meet Tutor Online?” box. For in-person appointments, select the button that reads, “No. Schedule Face-to-Face appointment” (this is the default setting, so be sure to deselect it if you want an online appointment). For online appointments, choose “Yes. Schedule Online appointment.”
  1. Enter the information about your paper or project.
  2. Click the blue “Create Appointment” box to reserve your online session.
  3. You will receive a confirmation email, and your appointment will show up as a red box on the day and time you’ve selected.

How to Begin an Online Appointment

  1. At the day and time of your session, log in to WCOnline
  2. Click on your appointment (it will show up as a red box).
  1. In the new box, click the red “Start or Join Online Consultation” link, which can be found under the “Meet Tutor Online?” section.
  • A new dialog box will open and you can begin talking with your consultant.

Troubleshooting Tips

  • Turn off other devices in your space that use WiFi (i.e. gaming systems, iPad, etc.)
  • Close out of browser windows/apps (i.e. Netflix, Twitter, etc.) as each is pulling from your device’s ability to connect clearly to audio/video.
  • Try to use a personal device to avoid private connection firewalls.
  • Only use Chrome, Firefox, or Safari browsers.
  • Be sure to click “Allow” to connect your camera and microphone.
  • If you have a poor audio or video connection, close the Internet browser and open a new one.
  • Turn off your camera if you that seems to be causing connection issues.
  • If you’re having trouble connecting your audio or video, use the chat box on the right of the screen to communicate with your consultant.
  • If you encounter any technical difficulties at the start of your session, or for general questions, please email Dr. Endicott at kjendicott@umes.edu.
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