What is an Authorized User? An Authorized User can be anyone you want to have access to your student account to Make Payments, View On Demand Statements, Set Up Payment Plans and make payment plan payments. Authorized Users will have their own username and password. Authorized Users will NOT have access to student’s HawkWeb. Authorized Users will only have access to the TouchNet payment portal.

For instructions on how to set up an authorized user, please click here.

On Demand, Real Time Statements are now available for all students and authorized users. Real Time statements are available at any time and will include the up to date information. Students will no longer have to wait for a monthly static bill. On Demand, Real Time Statements will also include payment plan information after a student has enrolled in a payment plan.

For instructions on how to view on demand, real time statements in TouchNet, please click here.

Students and Authorized Users can save Electronic Check (Checking/Savings) Accounts by setting up a payment profile. When making a payment, a dropdown option will list all saved accounts. This feature will allow students and authorized users to select which account they want to use to make the payment and not have to enter the banking information each time a payment is made.

For instructions on how to set up a payment profile in TouchNet, please click here.

UMES is excited to announce that we are now accepting online ACH Electronic Checking/Savings payments. Paying with a checking or savings account online is Fast, Secure, and Easy. There are not any additional fees associated with electronic checking/savings payments. All credit card payments MUST be paid online via the TouchNet Hawks Payment Plan portal. Credit card payments will be assessed an additional convenience fee of 2.95% for domestic credit cards and 4.25% for international cards or a $3.00 minimum.

For instructions on how to make electronic check and credit card payments, please click here.

For instructions on how to enroll in a payment plan, please click here.

Students are required to accept the TouchNet financial agreement one-time before full access is granted into their TouchNet account.  This agreement is NOT the financial agreement required of students who do not register for their own classes, which is found in their HawkWeb student center. 

For instructions on how to accept the TouchNet financial agreement, please click here.

Each semester students are required to enroll in a payment plan or pay their accounts in full to prevent being dropped from enrollment based on the published drop dates. Payment plans allow students and authorized users to have monthly payments on the balance due for the semester automatically deducted from their credit/debit card or checking or savings account. The enrollment fee of $35.00 is due at the time of enrollment. The payment method used for the enrollment fee will be used for the monthly automatic payment plan deductions. The payment method can be changed and or updated at any time by the student or authorized user. 

Monthly payments will be automatically deducted from the saved account on the 1st of each month.

Returned electronic checking or savings payments: students will receive an email requesting the payment method be updated to an account (credit card or electronic check) with funds available to deduct the payment.   A non-refundable $35.00 non-sufficient fund fee will be assessed to the student account for each returned check payment.

Credit card payments unable to be processed: students will receive an email requesting the payment method be updated to an account (credit card or electronic checking/savings) with funds available to deduct the payment.

Late Fees:  Students will be assessed a non-refundable $35.00 late fee each month if their payment plan payment is not paid on the 1st of each month.  This includes monthly payments that were paid by electronic checking or savings accounts that were returned.

Enrollment Holds:  A hold will be placed on the student’s account, restricting all enrollment activity until the payment(s) are up to date. 

If the saved payment method is not updated the saved payment method will be used for the next month’s automatic deduction.

Disputed credit card payments:  The University reserves the right to appeal credit card payment disputes.  Disputed payments will be charged a non-refundable $35.00 disputed payment fee.

For instructions on how to enroll in a payment plan, please click here.

Students and Authorized Users are permitted to change or update their saved payment for automatic payment plan deductions 24 hours a day 7 days a week. 

Checking/Savings Accounts must be set up under Payment Profile to add/update a checking/savings account after enrollment in the payment plan.   

For instructions on how to change or update the payment method for the automatically deducted payment plan payments, please click here.