- Talk to the students in private.
- Ask questions and listen carefully to the student’s answers.
- Show concern and interest.
- Repeat back the essence of what the student has told you.
- Specifically state your reasons for concern.
- Avoid criticizing or sounding judgmental.
- Suggest Counseling Services as a resource and discuss this with the student.
- Explain to the student that Counseling Services is CONFIDENTIAL.
- If the student resists help and you are still worried, consult with Counseling Services staff.
After the Referral is Made
It is reassuring to know that a student you have referred has actually made and kept an appointment. The best way to achieve this reassurance is to ask the student directly. This is also a way of showing continuing concern for the student. We may suggest that the student confirm this with you and, if requested, we will confirm with you that a student had attended their first session. Otherwise, we will need the student’s permission to contact you for any other information.
There will be times when the student will not want to share this information with you. In these instances, both Counseling Services and you must respect the student’s wish for confidentiality, despite the uneasiness this creates.
Emergency Services
A Counseling Services professional is on-call 24 hours a day. For after-hours and weekend emergencies dial 410-651-HELP (4357) for the Crisis Support Line or Campus Police at (410) 651-3300.
