Essential Information
Download Essential Information – Fall 2026 Here
TouchNet Payment Portal: The TouchNet payment portal is where you will find the following: On Demand Statements, Make Online Payments, Account Activity, Payment Plans, and Authorized Users. To Access the TouchNet payment portal, log into your MYUMES portal and select the purple TouchNet Payment Portal icon.
Authorized Users: Students can add others to have access to make a payment, set up a payment plan, view account activity, and view on demand statements. Access the TouchNet portal, go to “My Profile” and select “Authorized Users” then select “Add Authorized User”. The authorized user will receive an email to create their authorized user log in and password. Once this is completed, the authorized user can use this link (https://secure.touchnet.net/C21586_tsa/web/login.jsp) to log back in at any time.
Payment Plans: All students must be enrolled in a payment plan or pay their balance in full before August 13, 2026. Students are not permitted to move into housing unless they are enrolled in a payment plan or paid in full. Monthly payments are automatically deducted on the 11th of each month from the payment method used to pay the $35.00 payment plan enrollment fee. The funds may not be withdrawn from your bank account immediately, please allow 7 business days for the funds to be withdrawn from the account. Should the funds not be available a $35.00 late fee will be assessed to the student account. Any late payments will result in a registration hold on your student account preventing future enrollment. Returned payments may result in deregistration and removal from housing.
Payments: Online payments accepted are credit card with service charge (2.99% domestic cards and 4.25% international cards, minimum $3.00 per transaction); ACH electronic checking or savings from a US bank account, CASHAPP is NOT accepted. UMES uses Flywire for all wire transfers. In person payments include cash, personal check, and money order. Please include the student ID number on all check and money order payments. All check payments, including ACH/Electronic checking and savings payments, returned by your bank, will be assessed a $35.00 return check fee, a $35.00 late payment plan fee, and additional TouchNet Fees. Disputed credit card payments will be charged $35.00 for each dispute, late fees, and additional TouchNet Fees.
On Demand Real Time Billing Statements: All bills are available in real time, 24/7 via your TouchNet payment portal. Access TouchNet, go to Statements, View Statements, and select Fall 2026. Please check for housing, meal plans, tuition residency, and full-time vs. part-time tuition charges. If something is missing or incorrect, please contact housing at 410-651-6141, meal plans at 410-651-7747, residency at 410-651-6410.
Tuition Residency: Please ensure tuition charges are correct based on your home residency, in-state, out-of-state, HBCU, or Regional.
Mandatory Fees: Are non-waivable fees required for enrollment. They are based on the number of credit hours a student is enrolled. For an explanation of the mandatory fees please visit: https://wwwcp.umes.edu/comptroller/wp-content/uploads/sites/56/2021/07/Explanation-of-Mandatory-Fee.pdf
Private Scholarships, 529 Plans, Employer Payments: Please submit award letters to studentaccount@umes.edu. Please include the student’s name and ID number on all correspondence when mailing or electronic depositing the funds to UMES.
Email Communications: UMES emails regularly before and during the academic year using the UMES email address provided to all students. Please regularly check this email address for updates and other important financial and academic information.
Student Refunds: UMES processes refunds after drop/add. BankMobile (BMTX) disburses all student refunds for UMES. Students will receive an email from BankMobile to set up their refund preference. To select a refund preference, student’s must verify their identity using their cell phone number. The cell phone number must be the same number that is in HawkWeb. Refund preferences are direct deposit to your own bank account or to open a BankMobile Vibe checking account, with associated monthly fees. BankMobile will process the funds to your preferred account, usually 15 business days. If you don’t select a refund method, your refund will default to a paper check and be mailed to your home address, listed in HawkWeb, in a plain envelope. (Please make sure your address on file is updated.)
Parent Plus Loan Refunds: UMES will process refunds for parent plus loan credit balances after drop/add. BankMobile will mail a paper check, in a blank envelope, to the parent borrower’s address on the parent plus loan application, once the funds are received from the State Treasurers Office, usually 15 business days. To change the parent borrower address you must contact financial aid, via email at financialaid@umes.edu.
To Do List: The “To Do List” is on your HawkWeb student center. Please check this frequently and complete any missing information or provide any missing documents. For financial aid to process federal loans from anticipated aid to your student account, students must complete their entrance counseling and master promissory note found at: https://studentaid.gov/.
Anticipated Aid: Financial aid is posted as anticipated aid until after drop/add. If your loans are not posted to your account, the week after drop/add, please contact financial aid. Maryland state aid (MHEC) will not post to your account until the funds are received from MHEC. This usually occurs after midterms, if not later. Any questions, please contact financial aid, 410-651-6172.
HawkPack: All UMES based undergraduate students are charges $23.00 per credit for their required course materials. To opt out of the HawkPack Program go to: https://sso.bncollege.com/bes-sp/bessso/saml/umesedu/fdcopt/logon. For more information contact Auxiliary Services at 410-651-7747. Meal Plans: For questions, contact Auxiliary Services, hawkcenter@umes.edu or 410-651-7747. Parking Permits: Visit https://umesparking.t2hosted.com/Account/Portal, to purchase a parking permit.
Meal Plans: For questions, contact Auxiliary Services, hawkcenter@umes.edu or 410-651-7747.
Parking Permits: Visit https://umesparking.t2hosted.com/Account/Portal, to purchase a parking permit.
STUDENT ACCOUNTS CONTACT INFORMATION: Always include the students name and ID number
Mailing Address:
UMES-Office of Student Accounts
SDC Building Suite 1160
30665 Student Services Lane
Princess Anne MD 21853
Physical Location: Student Development Center, First Floor Suite 1160
Phone: 410-651-6092 or 410-651-6093 Options #7 or # 8
When contacting student accounts, you may be routed to the UMES One-Stop call center during busy times. Please feel free to call back as many times as necessary to connect with UMES Account Clerks Ms. Hoppes or Ms. Kowalski.
Email: studentaccounts@umes.edu
